Write to Maevera Gallery

There is no ticket queue here – one email address and one phone number, both answered by the people who actually pack the parcels. Expect a reply inside one business day.

Maevera Gallery is an online-only retailer and does not operate a customer-facing showroom. The address below is the business and order fulfilment address, not a shop counter.

What to send us

• About an existing order: your Order ID and the order email you used. With those two we can find anything.
• Damaged, wrong or incomplete parcel: Order ID plus photographs of the parcel and its contents, within 48 hours of delivery. An unboxing video helps and is strongly recommended.
• Return request: Order ID and which piece you want to return, within 10 days of delivery.
• Cancellation: Order ID, as early as you can – free of charge at any point before dispatch.
• Before you buy: tell us what you need it for and we can help you compare it with the specifications listed on the product page.
• Privacy request or complaint: [email protected] with your Order ID – see the Privacy policy.

Before you buy art or a frame

Frame sizes are stated as the frame, not the visible image area – with a mat fitted the opening is smaller. Send us the print size you need to fit and we can tell you what the listing confirms about the opening.

What we can and cannot do

We can check where a parcel is, arrange a return, correct an address before dispatch, and tell you what is confirmed about a piece from its listing. We cannot promise a delivery date – courier estimates are estimates – and we cannot confirm a specification that the product page does not state.

Tracking an order yourself

Use the Track your order page with your Order ID and order email. The courier tracking number is separate and arrives by email once the parcel leaves Indore.

Phone

The phone line is answered during the hours shown above. Outside those hours email is faster, because a missed call has no Order ID attached to it and takes longer to trace.

Response times

Email is answered within one business day. A message sent on a Sunday or a public holiday is answered on the next business day. There is no overnight queue.