Cancellation policy

Before dispatch, cancellation is free and unconditional. No fee is charged for cancelling and nothing is held back as restocking.

How to cancel

Email [email protected] with your Order ID and the email address used on the order, or call +91 9981063939 during customer service hours. Customer service hours: Monday–Saturday, 11 AM – 9 PM IST

Timing

Get in before 3:00 PM IST if you can – that is when same-day orders are processed. Once the courier has the parcel the order cannot be cancelled; it is handled as a return instead (Return and refund policy).

Refund after cancellation

Where an order was paid in advance, the refund is processed within 5-7 business days to the original payment method. How quickly it then appears in your account is set by your bank or UPI app.

A Cash on Delivery order cancelled before dispatch has nothing to refund – no payment has been taken.

Cancellation by Maevera Gallery

Cancellation can also come from our end – unavailable stock, an unservicable address, a mispriced listing. If that happens we write to you and refund the full amount within 5-7 business days.

Glass items

Framed pieces are packed with board and corner protection to order. A cancellation is simplest before that packing is done.

Repeated refusal of COD parcels

Where Cash on Delivery parcels are repeatedly refused at the door, prepaid payment may be required on future orders. You would be told before in force.

If the courier already has it

Once a parcel is with the courier we cannot recall it. You can refuse the delivery, in which case it is returned to us and is refunded, or accept it and return it under the Return and refund policy.

Orders cancelled for non-payment

An unpaid order that has not completed at checkout is cancelled automatically. Nothing has been taken and there is nothing to refund.