Shipping policy
Maevera Gallery trades online only and does not run a customer-facing showroom. Where an address appears on this site it is the business and order fulfilment address, not a retail counter.
Everything ships out of Indore. The daily cut-off is 3:00 PM IST – orders in before it are normally picked and packed that same business day, orders after it go into the next day’s run. Business days exclude Sundays and public holidays.
Where the parcel is
Once the parcel leaves Indore, a tracking reference is emailed to the address on the order. That tracking number comes from the courier and is not the same as your Order ID. The Track your order page shows current status.
Where orders go
We deliver anywhere in India. We do not offer international shipping.
How delivery works
Delivery time is made up of two separate stages. Handling is the time before the parcel leaves us; transit is the courier’s part.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
They are estimates, not guaranteed delivery dates – a courier delay or a local disruption changes the arithmetic.
Charges
Two rates, nothing else: ₹49 flat under ₹999, and free delivery from ₹999 upwards. There is no per-item charge and no surcharge by region. The applicable amount appears before checkout is completed.
COD orders
You can pay the delivery agent in cash when the parcel reaches you. There is no extra charge for choosing COD. It is available for eligible orders and PIN codes – some remote areas are not serviceable, and checkout flags that before you order.
Packing art and frames
Framed pieces travel face-to-face with board between them and corner protectors on the outer carton. Unframed print sets ship flat in a board-backed envelope. Glass-fronted frames are the item most likely to be damaged in transit, so please check the glass before signing where a courier asks you to.
Problems on delivery
Damaged, wrong or incomplete on arrival? Email [email protected] within 48 hours with photos of the outer parcel and the contents. If you filmed the unboxing, send that too – it is strongly recommended and settles most claims immediately. Full process on the Return and refund policy.
Questions about a delivery: [email protected] or +91 9981063939. Customer service hours: Monday–Saturday, 11 AM – 9 PM IST