Return and refund policy

Maevera Gallery accepts returns on most items. This page describes the window you have, the condition an item needs to be in, who pays return delivery, and how long a refund takes.

The window for returns

Write to us within 10 days of delivery to start a return. What counts is that you tell us inside that window – the item does not have to be back with us by then.

Paid twice by mistake

Paid twice for the same order? Once we confirm the duplicate transaction, the extra payment is returned within 5 business days. It is handled independently of any return.

Exclusions

A few things sit outside this policy: anything made or personalised to your own specification; clearance items where the product page says non-returnable; and items sent back without their original packaging where that packaging is part of the product itself.

Condition of returned items

A returned piece should be unused, back in its original packaging, and complete – every part and accessory that came with it. Include the order invoice from the parcel. If an item has been used, installed, altered or washed we cannot take it back, unless it was faulty when it arrived.

Swapping an item

There is no swap service here – we do not offer a direct exchange. Send the piece back under this policy and order the one you actually want separately. It reaches you faster that way, because the new order does not wait on the return.

Who covers the return cost

Two cases, two answers. Changed your mind: you pay the return delivery. Our error – damaged, faulty, wrong or incomplete – and once confirmed, we cover or reimburse the return delivery cost.

Faulty, wrong or missing items

Report it at [email protected] within 48 hours of delivery. Send photographs of the outer parcel and the contents; an unboxing video is strongly recommended. We look at the evidence and arrange a replacement or refund where it applies. We will not turn a claim down purely for lack of a video.

When the money is returned

Refunds are processed within 7 business days of the item arriving back and passing the condition check. Money returns by the route it came – or, for a Cash on Delivery order, to bank or UPI details you give us. Nothing is deducted; there is no restocking fee.

Returning art and frames

Frames must come back with the glass intact and in the original packaging. A print that has been mounted, trimmed or hung with adhesive cannot be returned. Broken glass on arrival is damage – photograph the parcel and the frame before unpacking anything else.

Warranty

Maevera Gallery does not provide an additional warranty through this store. Where a warranty is stated on a product page, that warranty applies according to its own terms.

Sending an item back

Returns go to the business and order fulfilment address: 78,Ambicapuri main, 60 Feet Rd, Kalani Nagar, Indore, Madhya Pradesh 452005, India. Please contact [email protected] before sending anything back so the return is logged against your Order ID.